Missouri Department of Agriculture

Metrology Customer Satisfaction Survey

Type of calibration service performed by our laboratory
 
Type of device that will be tested with the standards calibrated by our laboratory
 
Mass/Weights
Volume

Rate each statement as it applied to your experience at the lab. 5 being the best and 1 being worst in rating
Laboratory staff explained services offered, scheduling availability and program cost *
Suggestions for improvement
 

Information presented on Certificate of Test is easy to comprehend and material flowed in logical order*
 
Suggestions for improvement
 

Calibration service performed in a timely manner? *
 
Suggestions for improvement
 

Unusual calibration results were explained to my understanding?*
 
Suggestions for improvement
 

Shipping and/or return process of calibrated items was timely and according to agreed arrangements?*
 
Reason
 
Comments for improvement of services provided
 
Were you satisfied with overall calibration process? *
 
Reason
 
Comments for improvement of services provided
 
Would your company return to this laboratory for future services?*
 
Reason
 
Comments for improvement of services provided
 
Contact Last Name
Contact First Name
Company Name